English English Giving each customer a unique code is not just about naming — it’s about building a structured system. A consistent customer code allows us to connect all related documents (inquiries, orders, drawings, reports, payments) under one identity, avoiding mix-ups and ensuring long-term traceability.
RK is for REKO
RK888 is for customer code
The sixth enquiry sent to REKO
from customer RK888
"S" is Sample order.
"M" is mass order.
S1 is the first time sample order for project 6,
S2 is the second time sample order for project 6,
...
We would create a custome code once you send us the enquiry.
This customer code will be associated with the enquiry number, quotation number, order number, invoice number, complaint number...
Internal communication or communication with the customer, The email subject will added "customer code",
Each number is like an ID card, and the relevant information can be quickly queried through this number from mails or from document files.
RK1038 : Customer code
-1: The first one enquiry from RK1038,
-2: The second enquiry from RK1038
S1: The first time sample for this project,
S2: The second time sampple order for this project...
M1: The first time mass order for this project,
M2: The second time mass order for this project...
SP1003: Project name
We can find this order all related contents very fast by searching the number in mail box and in computer.
It is very helpful for every department ‘s job by using the Systematic number.
We keep every enquiry file with drawing and your detail request. No matter we discussed by mail or whatsapp,We will save all important message related to the order.
All files are stored in the same location and named in the same way
At REKO, our customer data management system reflects how much we value every client we work with. By maintaining well-organized records of customer information and project details, we can quickly understand each client’s needs, past orders, and technical priorities — enabling faster communication and more accurate responses.
Unique Customer Identifier (RK888)
Key Contact Person's Name
Client company's English name
Date of First Quotation
Client's Main Email Address
Client company's website or platform link
Customer's Country/Region
Purchasing Manager / Engineer / CEO, etc.
Phone number / WhatsApp / Skype, etc.
The customer's main product industries, such as automotive, medical, and aerospace.
Client Company Size, Main Products, and Whether it is a Brand Owner
Inquiry platforms, websites, trade shows, referrals from existing clients, etc.
Quotation number (number)
Reply received / No reply / Order placed
Record any changes in contact person promptly
Number of communications per month
Following up / Order placed / Paused / Lost contact
Examples: "Resume contact at the end of the month" or "Follow up after sample shipment"
Order or sample confirmation time
Used for calculating annual cooperation frequency
NDA signed?
Includes special requirements such as packaging, inspection, and payment.
Internal rating (1-5 points)
Thanks to this management standard, our sales team has never made a wrong order to date. Every project, drawing, and detail is precisely documented and executed — not just as part of our process, but as a commitment to trust and professionalism.
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