English English No matter you contact with any sales in REKO, You can enjoy below service to your every order
Customers are happy with below detail service. Sales people not easy to make mistake for the oders according to below standard.
We understand that time means opportunity. That’s why REKO responds to every inquiry within 12–48 hours and provides clear feedback at every stage — quotation, production, and delivery. You will never be left waiting in silence.
Your designs, ideas, and files are safe with us. REKO signs a Non-Disclosure Agreement (NDA) with every customer upon request and strictly limits data access within authorized engineering teams only. Your intellectual property will never leave our walls.
Quality is not checked at the end — it’s built into every step. From material sourcing to machining, inspection, and packaging, REKO follows ISO-level process control with full traceability. Every part we deliver reflects our commitment to precision and reliability.
Our service doesn’t stop at delivery. REKO provides 8-hour response and 24-hour solution for any issue after shipment. No matter how small the problem, we treat it seriously — because every project deserves a perfect ending.
| NO. | Item | Standard | Service Time | Remark |
| 1 | Quotation | Enquiry Level A: 1. Simple structure parts 2. Popular materials 3. Less than 15 items | Quotation Time: Within 12-48 hours | Can be special support if urgent need |
| Enquiry Level B: 1. Complex structure parts 2. Un-popular materials 3. More 15 items | Quotation Time: Within 48-72 hours | |||
| 2 | Delivery reply | Sample and mass | Sample order: Simple parts: Sample order: 5-10 days Complex parts: 15-20 days Mass order: Simple parts: Sample order: 20-35 days Complex parts: 30-45 days | 1. REKO has internal delivery time meeting every Tuesday. 2. Will informed you in advance if delivery time delayed. |
| 3 | Dimention report | Sample and mass | Offered in 2 working days after production finished | Offer dimension report( No matter sample or mass order). |
| 4 | Product picture | Sample and mass | Offered in 2 working days after production finished | Offer product picture ( No matter sample or mass order). |
| 5 | Product video | 1. Macchining Processing 2. Packaging video 3. Inspection video 4. Assembling video | According to customer requested | It is optional service, Will offer it if you request for it. |
| 6 | Complaint | Small or big issue | Respond to customers within 8 hours Provide a solution within 24 hours (After the time REKO receives your complaint) | lf it is REKO's responsibility, REKO will undertake all the cost. lf it is client's responsibility, REKO will try to find a way to reduce the cost as less as possible. |
Real customers, real stories — see how REKO helps businesses around the world achieve success.
🇺🇸 James W., Automotive Project
🇩🇪 Anna S., Medical Device Company
🇯🇵 Takeshi K., Aerospace Supplier
🇬🇧 George P., UK
🇫🇷 Isabelle D., France
🇨🇭 Markus H., Switzerland
Every feedback motivates us to do better.
We talked in company about your positive reaction about the Qc situation this week. It impressed us that you understand our worries and take action fastly to improve and your wilto bring all to a good success. This is exactly the correct and needed behaviour for a good longterm cooperation- and we are happy to see this on our stll early stage of cooperation.
We talked in company about your positive reaction about the Qc situation this week. It impressed us that you understand our worries and take action fastly to improve and your wilto bring all to a good success. This is exactly the correct and needed behaviour for a good longterm cooperation- and we are happy to see this on our stll early stage of cooperation.
We talked in company about your positive reaction about the Qc situation this week. It impressed us that you understand our worries and take action fastly to improve and your wilto bring all to a good success. This is exactly the correct and needed behaviour for a good longterm cooperation- and we are happy to see this on our stll early stage of cooperation.
We talked in company about your positive reaction about the Qc situation this week. It impressed us that you understand our worries and take action fastly to improve and your wilto bring all to a good success. This is exactly the correct and needed behaviour for a good longterm cooperation- and we are happy to see this on our stll early stage of cooperation.
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