Русский
Our Attitude Toward Customer Issues
We believe that:
Every issue, regardless of size, is handled with the same level of attention, urgency, and respect.
English English Real Cases. Real Responsibility. Real Solutions.
Introduction
In real-world manufacturing, challenges can occasionally occur.
What truly defines a reliable CNC machining partner is not the absence of problems,
but how professionally, transparently, and responsibly those problems are handled.
Our website is service-driven.
This page is created to show how we stand behind our work — especially when challenges arise.
We believe that:
Every issue, regardless of size, is handled with the same level of attention, urgency, and respect.
Dimensional errors, tolerance discrepancies, hole/angle deviations, assembly failures, etc.
We will redo it for the customer free of charge, and also give away 300 pieces of each of the three types of parts as an apology.
KS2024-019Purchase new materials and redo 35 pieces.
KS2024-022Send it back to us for rework, and REKO will cover the cost.
KS2024-026remake item 10 ASAP.
KS2024-029Add 1 piece to the current bulk order and give it to the customer.
KS2024-031If a customer purchases pin assemblies locally, we offer them a discount of €15.80 (US$17.65) on future orders.
KS2024-03431 pieces were remade for customer testing.
KS2024-035The customer only requires 150 pieces to be remade.
KS2024-036Provide the customer with new samples for testing.
Oxidation, sandblasting, inconsistent color, surface scratches, poor appearance, etc.Oxidation, sandblasting, inconsistent color, surface scratches, poor appearance, etc.
REKO will cover the $454.81 cost of local repairs for the customer.
KS2024-014The sandblasting issue will be redone according to the customer's requirements.
KS2024-002Refund and compensation of 20% of the total price of the defective parts.
Misunderstanding of drawings, incorrect process routes, unreasonable structural processing, etc.
The customer said they could resolve it and hoped this wouldn't happen again.
KS2024-010The factory discovered that the thread problem was caused by our processing, and we had to remake 300 pieces for the customer.
KS2024-021Rework the 95 damaged pieces.
KS2024-023Send it back for rework.
Parts cannot be assembled, assembly is restricted, and functions do not meet standards.
Replace the machine and redo the knurling process.
KS2024-027Product returned for rework.
